Posted on Apr 7, Hi kuhlcrew, Was the drive able to read any other disc? Chris – Support Engineer Replied on October 8, Regards, Manasa P — Microsoft Support. Try any other disk and check if the drive is recognizing the disk.

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In reply to kuhlcrew’s post on September 29, Have you recently installed a printer? Did this solve your problem? Someone else ordered this computer for me, I know very little about this stuff.

Matshita DVD+-RW UJ-875S ATA device: Not always reading discs

So it is not unusual for 1 or 2 parts to not function while matshitz others do so properly. The Matshita or Panasonic UJ slimline I assume that’s what the S means is a replacement drive for the discontinued UJJ, the only difference in the specs being that the newer drive is slightly faster on the DL writing: This thread is locked.

Remove ALL power, then check cables in both ends. In reply to Chris – Support Engineer’s post on September 29, How satisfied are you with this reply? In reply to kuhlcrew’s matshitw on September 28, When I put in a premade dvd, like my P90X video, it works.


If they haven’t tested it, I wouldn’t rely on their rating of the drive. Posted on Apr 7, When I try to read a cd, it acts like there is nothing in there. Does anyone know what the capabilities of this drive are, or where I can find a definitive answer?

Mayshita can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Run the fixit tool and check if you come across the issue. Method Slot loading Dimensions: Remove and replace, do not just snug. For laptops you can often clean the power and data contacts with a pencil eraser.

Apr 7, 3: More good info here: This site in other languages x.

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Thanks for marking this as the answer. Thanks for any help you can give. I am pretty computer illiterate as you can tell. User profile for user: Please do all the below even if you have done some matshiya as it is often the total process which solves the issue.


The drivers for all optical drives are generic to the operating system; hence you do not have to install any addition drivers.

This site in other languages x. What Mac model, and vintage of Mac model they have tested the drive with?

It’s a new drive so I can’t think PowerBook Guy shipped it without proper firmware. I’ve asked them and they just say “It supports several different media. In reply to Chris – Support Engineer’s post on October 1, You can follow the question or vote as helpful, but you cannot reply to this thread.